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fixed the RAg in test pipeline issue
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69
app/services/notification_service.py
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69
app/services/notification_service.py
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@@ -0,0 +1,69 @@
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import logging
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from typing import List, Optional
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from app.services.telegram_service import send_message as tg_send
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logger = logging.getLogger(__name__)
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async def send_handoff_alert(
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chatbot_id: str,
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chatbot_name: str,
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conversation_history: List[dict],
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trigger_message: str,
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conversation_id: str,
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low_confidence: bool,
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supabase,
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) -> bool:
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"""
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Notify the chatbot owner via their connected Telegram bot.
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Owner must have sent /owner to their bot to register their chat_id.
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Returns True if notification was sent.
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"""
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try:
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conn = (
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supabase.table("channel_connections")
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.select("bot_token, owner_chat_id")
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.eq("chatbot_id", chatbot_id)
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.eq("channel", "telegram")
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.eq("is_active", True)
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.execute()
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)
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if not conn.data:
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logger.info(f"No Telegram connection for chatbot {chatbot_id}")
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return False
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bot_token: Optional[str] = conn.data[0].get("bot_token")
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owner_chat_id = conn.data[0].get("owner_chat_id")
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if not bot_token or not owner_chat_id:
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logger.info(
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f"Owner has not registered for notifications on chatbot {chatbot_id}. "
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"They should send /owner to their Telegram bot."
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)
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return False
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from app.config import settings
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recent = conversation_history[-4:]
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history_lines = "\n".join(
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f"{'👤' if m['role'] == 'user' else '🤖'} {m['content'][:120]}"
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for m in recent
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)
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reason = "❓ Bot couldn't answer confidently" if low_confidence else "🙋 User requested a human"
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inbox_url = f"{settings.app_url}/inbox"
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text = (
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f"🔔 *Handoff — {chatbot_name}*\n"
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f"Reason: {reason}\n\n"
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f"Last messages:\n{history_lines}\n\n"
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f"▶ [Open in inbox]({inbox_url})"
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)
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sent = await tg_send(bot_token, owner_chat_id, text)
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if sent:
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logger.info(f"Handoff alert sent to owner for chatbot {chatbot_id}")
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return sent
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except Exception as e:
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logger.error(f"Failed to send handoff alert for chatbot {chatbot_id}: {e}")
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return False
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